Free Shipping on Orders $25+

Your cart

Your cart is empty

Continue shopping

Privacy Policy

Privacy Policy – High Falls Hemp NY
Last updated: January, 2025

Thank you for visiting the High Falls Extracts LLC. website, which is owned and operated by High Falls Extracts LLC., Inc. (including affiliates under common ownership) (referred to herein as "we" or "us").

This privacy policy describes the types of information we collect from and about our customers and users of this website (the "Site") or persons with whom we interact, including those visiting or making a purchase at our online store (the "Store"), or contacting or interacting with us offline (collectively referred to as the "Services"). This privacy policy also explains how we may use and share your personal information, as well as your ability to control certain uses of it.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy and agree to the Terms of Use which are incorporated by reference. If you do not agree, please do not further access or use the Services.

1. Information We Collect

We may collect information from or about you in a number of ways, including:

(i) Information you provide: We collect personal information you voluntarily provide when you make a purchase, sign up for an account, subscribe to emails, or contact us. This may include your name, address, email, phone number, and payment details.

(ii) Information collected automatically: We and third parties use cookies, web beacons, and analytics tools to track website usage, browsing behavior, and interactions with our emails or ads.

(iii) Information from third-party sources: We may receive additional data from marketing partners, social media networks, and publicly available sources to improve our services.

2. How We Use Your Information

We use your information for the following purposes:

  • Processing orders and transactions

  • Providing customer support and responding to inquiries

  • Sending order updates and account-related notifications

  • Improving our website, services, and marketing efforts

  • Complying with legal requirements and fraud prevention

3. SMS Communications & Compliance

By providing your phone number, you consent to receive automated SMS messages from High Falls Extracts regarding:

  • Order status updates

  • Account management notifications

  • Customer service responses

Message Frequency: Message frequency may vary based on your interactions with our services.

Opting Out: You can opt out of SMS messages at any time by replying STOP to any message. Alternatively, you can contact us at support@highfallshempny.com to request removal from SMS communications.

Help & Support: Reply HELP to any message for assistance or contact us at support@highfallshempny.com.

Message & Data Rates: Standard message and data rates may apply based on your carrier's plan.

4. Subscriber Opt-In & Opt-Out Disclosures

  • Opt-In Process: Customers opt in by visiting www.highfallshempny.com and providing their phone number at checkout or during account registration. Additionally, customers can opt in by texting START to our customer service number.

  • Opt-In Message: "Thank you for subscribing to High Falls Extracts SMS Support! You will now receive order updates and account assistance via text. Reply HELP for support or STOP to unsubscribe."

  • Opt-Out Process: Customers can opt out at any time by replying STOP to any SMS message.

  • Opt-Out Message: "You have successfully opted out of High Falls Extracts SMS Support. You will no longer receive messages from us. For assistance, contact support@highfallshempny.com."

5. Privacy & Security

We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We do not sell or share your phone number with third parties for marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

7. Contact Us

For any questions about this Privacy Policy, please contact us at:

📧 Email: support@highfallshempny.com

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with the "Last Updated" date at the top of this page. Continued use of our services indicates your acceptance of the updated policy.

By including these SMS compliance disclosures and ensuring they are clearly stated on your website, your SMS campaign should meet 8x8's compliance requirements and be approved. 🚀